Privacy Policy & Refund Policy

🔒 Privacy Policy

At WebNow HR, we are committed to protecting your privacy and ensuring the security of your personal and business data. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our HR management platform.

📊 Information We Collect

Personal Information:

• Name, email address, and contact information
• Company name and business information
• Payment and billing information (processed securely via Stripe)
• User account credentials and preferences

Employee Data (when using our HR platform):

• Employee profiles and contact information
• Working hours and attendance data
• Performance metrics and analytics
• Documents and files uploaded to the platform

Technical Data:

• IP addresses, browser type, and device information
• Usage analytics and platform interaction data
• Log files and error reports for system optimization

🎯 How We Use Your Information

• Service Provision: To provide and maintain our HR management platform
• Account Management: To manage your account and process payments
• Communication: To send important updates, support responses, and service notifications
• Analytics: To improve our platform performance and user experience
• Compliance: To comply with legal obligations and prevent fraud
• AI Enhancement: To improve our WNOW AI features (anonymized data only)

🛡️ Data Protection & Security

Data Retention:

• Account data: Retained for the duration of your subscription plus 2 years
• Employee data: Retained according to your company's data retention policy
• Analytics data: Anonymized and retained for up to 5 years for service improvement
• Payment data: Handled by Stripe according to their retention policies

Your Rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Portability: Request data in a machine-readable format
• Objection: Object to processing for specific purposes
• Restriction: Request limitation of data processing

💰 Refund Policy

We want you to be completely satisfied with Webnow HR. Our refund policy is designed to be fair and transparent, protecting both our customers and our business interests.

📋 Refund Conditions

Eligible Refund Scenarios:

• Service Unavailability: If our platform is unavailable for more than 24 consecutive hours
• Feature Non-Delivery: If promised features are not delivered within agreed timeframes
• Data Loss: If we are responsible for significant data loss (rare, but covered)
• Billing Errors: If you were charged incorrectly or multiple times
• Cancellation Within Trial: If you cancel during your trial period
• Downgrade Requests: Prorated refund when downgrading plans

Non-Refundable Scenarios:

• Violation of our Terms of Service
• Fraudulent or abusive usage of the platform
• Third-party integration failures outside our control
• User error or misunderstanding of platform capabilities
• Change of business requirements after successful platform use
• Requests made after the specified refund period

⚡ Refund Process

Refund Methods & Timeframes:

• Credit/Debit Cards: 5-10 business days to original card
• Bank Transfers: 3-7 business days to original account
• Digital Wallets: 1-3 business days (PayPal, Apple Pay, etc.)
• SEPA Transfers: 1-3 business days for EU accounts

Partial Refunds:

For subscription services used partially, we calculate prorated refunds based on:

• Number of days remaining in billing cycle
• Actual platform usage and data processing
• Features and services consumed
• Storage and bandwidth utilized

Currency & Exchange Rates:

• Refunds are processed in the original currency of payment
• If currency conversion is required, current market rates apply
• Any bank fees or conversion charges are the responsibility of the customer